FAQ’s


Click here to download or view the parents instruction letter.

Can I use copies of my drawing sheet?

No!  Please do not use copies of the drawing sheet.  Each drawing sheet is uniquely numbered and we use this number to control the printing process.  If you make a copy then you run the risk of getting another child’s drawing on your product.

If you require additional drawing sheets please contact us.

Do I have to have a PayPal account?

No.  you do not have to pay with a Paypal account, you have the option to pay with a Debit/Credit card ( PayPal can accept a range of credit and debit card payments, including Visa® and MasterCard®)

To do so, click on the “Pay with Debit or Credit Card” button when you are transferred to the Paypal website.

Where is my drawing sheet number?

Your drawing sheet number is highlighted in the red circle below.

drawing sheet012

What is the difference between portrait and landscape?

A landscape drawing will have the longest edge horizontal.
A portrait drawing will have the longest edge vertical.
We have created a diagram below to help visualise the difference:

LandscapePortrait2

What is the difference between A5 and A6 cards?

The difference is the size.

An A5 card measures: 148mm x 210mm.

An A6 card measures: 105mm x 148mm. An A6 card is smaller than an A5 card. The diagram below helps you to understand the difference.

A5A6

I have placed my order online, what do I do with my drawing sheet?

Once you have placed your order you will do one of the following:

  • Return your drawing sheet to your school coordinator
  • Return your drawing sheet directly to Total Knockout if you are not linked to a school or if your order has missed the school deadline.

If you have paid via cheque or cash please ensure you return your drawing sheet with the money enclosed. We cannot process any orders until we have received payment and the drawing sheet itself.

What do I do if I have missed the school deadline date?

Please return your drawing sheet directly to Total Knockout using the address provided on the drawing sheet.

What must I NOT use to create my card?

Please do not use the following:

  • Glitter – it comes off and does not look good when scanned in
  • Any metallic pens – they do not reproduce very well, for example silver turns to a very flat grey
  • Coloured pencils on coloured paper – it is not bold enough so does not show up well enough

What can I use to create my card?

To bring the best out in your card we recommend using:

  • Felt Tips for colour
  • Crayons for texture
  • Paint to be different

You can stick things on to create collages, however please ensure that everything is stuck down properly. It is impossible for the staff in the office to work out what should have been on the picture so please help us and make sure everything is stuck down securely.

 

Can I fold my drawing sheet?

NO! Please DO NOT fold your drawing sheet, the crease shows up when we scan the drawing sheet and we cannot remove it.

Can I draw right to the edge of the card?

Yes, we encourage drawing edge to edge. However please ensure that any important information such as text is kept at least 1cm away from the edge of the card. This is because of the way the printing process works, it means that potentially some of the edge can be cut off.